• 0 Cart

Returns & Exchanges

We want you to love what you ordered! You can return or exchange any unworn, unwashed or defective merchandise. Returns made within 30 days of the shipping date will be refunded to the original form of payment. If it’s a gift return, an E-Merchandise Credit will be sent to the shipping address. Please review the return options below to see what works best for you.

Still have questions? Customer Service can be reached via email at customer@freshjunky.com or by phone, at +1 (646) 305-8182 , from 9am – 5pm, Monday – Friday, PST.


Mail your return to:
Fresh Junky
PO Box 5403
Sherman Oaks, CA. 91413
Attn: Returns Dept.

Your return must be accompanied by your packing list.

For items returned within 30 days from the date of purchase, the original method of payment will be refunded.


If you no longer have the order number from your packing slip and would like to track your return, contact us for assistance.

LOST PACKING LIST

If you've lost your packing slip and you are the original purchaser, click on Order Status. If you are not already signed-in, please log into your account. Click on the order you wish to return. Print out the Order Summary page and include it with the items you would like to return. If you are making an exchange, please make a note of the new item(s). Follow the return directions above.

If you need to speak to a representative, you can reach customer service via email or phone at +1 (646) 305-8182 from 9am – 5pm, Monday – Friday, PST. Please provide either the order number or the purchaser’s name and address so we are able to locate the original order.

EXCHANGES

Merchandise exchanges can be made using any of the return options above. Before sending your exchange, please fill out your packing list to indicate the type of exchange you'd like to make and enclose it in your package. If you've requested an exchange, we will email you when your new order has been processed. Your new order will ship using our Standard ship method. We are unable to guarantee that exchange merchandise will be available at the time your order is processed; in these instances your original form of payment will be refunded. If you indicate that you are returning a gift, we will send a Merchandise Credit via email for the refund amount.

REFUNDS

Most returns that are sent back to us will process approximately 2-3 weeks from the time you mail your return. A refund will be credited back to your original pay method and will post 1-3 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. If your purchase was made with a Merchandise Credit. We will be send another Merchandise Credit via email for the refund amount.

If you used PayPal as your payment method and want credit back to your PayPal account, you must return your merchandise via mail to the address above for a refund.

We are unable to guarantee that exchange merchandise will be available at the time your order is processed; in these instances your original form of payment will be refunded.